Premier Cars
Terms & Conditions
These Terms and Conditions constitute the entire agreement regarding the provision of taxi service for an Airport Transfer, Executive Travel, or Long-Distance Service ("Service") between you and Premier Cars Kent Limited, trading as Premier Cars ("we"/"us"). By completing a booking form and using the Service ("Booking"), you indicate your unconditional acceptance of the Terms and Conditions set out in this agreement. Any amendments requested by the customer to these Terms and Conditions will have no effect unless expressly agreed in writing by us.
1.1 Under no circumstances may our services be used to transport illegal items, substances, drugs, weapons, firearms, or to engage in any unlawful activities including but not limited to trafficking or money laundering.
1.2 We, and our drivers, reserve the right to refuse any journey if we suspect or become aware of any such prohibited activities. Any such incidents will be reported to the police without exception.
1.3 We operate in full compliance with all applicable local authority regulations and national laws.
2.1 We will provide you with a quotation for your airport transfer, long-distance, or local journey based on the details you provide at the time of enquiry or booking. We reserve the right to amend the quotation if there is any material change to the original itinerary, including but not limited to the route, number of passengers, or type of vehicle required.
2.2 A standard waiting time charge of £7 per 15 minutes will apply after the first 10 minutes. The first 10 minutes of waiting time is provided free of charge.
2.3 Please note that any journey that does not originate from, pass through, or end in Tonbridge-Tunbridge Wells may be subject to a surcharge, as we may need to send a driver from out of town to complete the booking. Online quotations obtained via our website or mobile apps may not include this surcharge. If applicable, we will contact you to inform you of the additional charge before confirming the booking.
3.1 You must allow sufficient time when booking your journey to accommodate check-in requirements at the airport and any potential traffic delays. We shall not be held responsible for any delay or missed flight resulting from your failure to book the journey in adequate time or if passengers are not ready for collection at the scheduled time.
3.2 You must book a vehicle of suitable size for the number of passengers and the amount of luggage. We cannot guarantee to carry excessive luggage. Please note that a child, regardless of age, counts as one passenger.
3.3 We will check for flight delays before the driver departs for the airport; however, we rely solely on the information provided by official airport and airline websites and cannot be held responsible for inaccuracies.
3.4 Once you have accepted your quotation, it is your responsibility to carefully check the booking confirmation and notify us immediately of any discrepancies. We are not liable for delays, missed journeys, or additional costs arising from incorrect information provided by you.
3.5 All airport charges, car parking fees, and any toll charges incurred during the journey are payable by the customer at the time of travel unless otherwise agreed in advance.
3.6 Payments can be made by credit card, debit card, or cash. Cheques are only accepted if cleared at least one business day prior to the date of the booking.
3.7 A full receipt can be issued either by email or in the form of a handwritten business card receipt from the driver. Emailed receipts may take up to 24 hours to be delivered. If you do not receive the receipt within that time, you must contact us to request a reissue.
4.1 You are responsible for the behaviour of all passengers during the entire journey. A cleaning charge of up to £100.00 will be applied if the vehicle is soiled by any passenger (e.g. vomiting or other spoilage) to cover the cost of cleaning and loss of earnings.
4.2 Eating and drinking are not permitted in any of our vehicles. Exceptions may be made for infants or medical reasons, provided that prior permission has been granted.
4.3 All children must be seated and restrained in accordance with current UK laws and regulations. Where possible, appropriate child seats should be provided and fitted by the parent or guardian. If a return journey is booked, the driver can hold onto the child seat for reuse on the return leg.
4.4 We will not carry more passengers than the number legally permitted under our insurance and licensing conditions in any circumstances.
4.5 Smoking is strictly prohibited in all of our vehicles at all times.
5.1 Only assistance dogs, such as guide dogs, are permitted in our vehicles and only with prior acknowledgement at the time of booking. We are fully compliant with local council and national laws regarding accessibility.
5.2 Other pets or animals are not permitted in our vehicles unless prior consent has been given by us in writing or via confirmed communication.
5.3 Any damage or soiling caused by pets or animals will be chargeable to the customer to cover the cost of cleaning, repair, or loss of earnings as a result of the vehicle being taken out of service.
6.1 If you need to cancel your booking, please contact us as soon as possible. Cancellations made with more than four (4) hours’ notice before the scheduled pick-up time will be eligible for a full refund. Cancellations made with less than four (4) hours' notice may incur a 50% charge of the total fare. If cancellation occurs within one (1) hour of the booking time, a 100% charge will apply, and no refund will be issued.
6.2 Any refund due will be processed within 7 days and returned to the original payment method. Refunds to credit or debit cards can only be made to the same card used at the time of booking.
6.3 Invoices will be issued for cancellations of bookings that have not been pre-paid. These invoices must be paid within 14 days. Unpaid invoices beyond this period will incur a minimum 10% surcharge on the original amount.
6.4 Time for payment shall be of the essence of this agreement. Failure to pay within the specified period shall entitle us to recover reasonable costs and expenses, including interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, or at a rate of 8% per annum above the Bank of England base rate, whichever is higher.
6.5 We recommend that all cancellations are made by telephone to our main contact number to ensure prompt processing.
7.1 We shall use all reasonable endeavours to get you to your destination on time. However, we shall not be liable for any loss caused by delays due to road traffic conditions, weather, accidents, or other circumstances beyond our control.
7.2 Under no circumstances shall we be liable for any loss of profits, loss of business, or for any direct, indirect, or consequential loss or damage, howsoever caused.
7.3 While we strive to maintain a punctual and reliable service, there may be occasions where vehicles are delayed due to factors beyond our control. If your vehicle is running late, you must contact us immediately for an update.
7.4 All luggage is transported entirely at your own risk. We do not accept liability for any loss or damage to personal belongings during the journey. Lost property will be retained at our office for up to four (4) weeks, after which it may be disposed of if unclaimed.
7.5 We reserve the right to cancel any booking and issue a full refund (up to 100%) within seven (7) days of the original booking date in the event of exceptional circumstances beyond our control. Should a vehicle break down during a journey, we will provide a suitable alternative within a reasonable timeframe.
7.6 You agree to indemnify us against any and all losses, costs, damages, and expenses arising from any act or omission by you or any member of your party during the course of the booking or journey.
7.7 We act as an agent on behalf of self-employed licensed drivers. In order to facilitate your journey, we may share your booking details with these drivers. While we take reasonable steps to ensure they uphold our standards, we cannot accept liability for any misuse of information or conduct outside our control.
7.8 Nothing in these terms shall exclude or limit either party’s liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
8.1 We reserve the right to refuse or terminate any booking with immediate effect if, in our reasonable opinion, you or any member of your party places the driver or the vehicle at risk of damage, violence, abuse, or unacceptable behaviour. In such circumstances, the driver may request that all passengers vacate the vehicle as soon as it is safe to do so.
8.2 No refunds will be issued for any journey terminated partway through the hire for the reasons stated above. The full fare will remain payable to the driver, and if the journey has not been prepaid, an invoice will be issued accordingly.
9.1 We reserve the right to amend these Terms and Conditions at any time by posting the updated version online. You are advised to review the Terms and Conditions regularly to ensure you are aware of any changes. All confirmed bookings will be honoured at the rate quoted or the applicable rate in effect at the time of booking.
9.2 We reserve the right to update or amend any rules or instructions relating to the use of any part of the Service, where necessary and reasonable, without prior notice.
9.3 We also reserve the right to suspend or modify the Service, either temporarily or permanently, without notice, where such action is required in the interest of service quality, technical issues, communication failures, or to safeguard the interests of other customers.
10.1 Online payments are processed by a globally recognised payment processing provider (currently "Stripe, Inc.") in a secure environment. We do not store sensitive payment information such as card numbers or CVV codes. Under no circumstances do we share any payment details with third parties.
10.2 In-car card payments made using personal consumer debit or credit cards will not incur any processing fees. However, payments made using business debit or credit cards may be subject to a processing fee of 3%.
10.3 Authorised refunds will be initiated within one (1) working day. However, please allow up to seven (7) working days for the refunded amount to appear in your bank or credit card account. The timing of the refund is subject to your financial institution and is outside of our control.
11.1 For any issues that may arise, please contact our control team, who will make every effort to resolve the matter promptly. In the unlikely event that a satisfactory resolution cannot be achieved at the time, you may leave your name and contact number with the controller. A member of the management team will contact you within 24 hours.
12.1 In the unlikely event of a dispute arising, written notice must be provided within 21 days of the invoice date. If no such notice is received within this period, the customer shall be deemed to have accepted the amount invoiced as properly due and shall forfeit the right to dispute the sum thereafter.
13.1 We do not sell or disclose your personal data to any individual, business, or company for monetary gain or any other benefit. You can be assured that your personal information remains secure and confidential.
13.2 We store, process, and use all personal data in accordance with the Data Protection Act 2018 and all other applicable data protection laws and regulations.
13.3 In the event of any discrepancy between a quotation and these Terms and Conditions, the provisions of this agreement shall prevail.
13.4 This agreement constitutes the entire understanding between the parties in relation to the subject matter and supersedes all prior agreements, arrangements, undertakings or proposals, whether oral or written.
13.5 Our website may contain hyperlinks to third-party websites. We do not control or accept responsibility for the content of any such third-party websites and do not endorse any material contained therein.
14.1 Reproduction, distribution, or republication of any information, materials, documents, or services from our website by any means is strictly prohibited without our prior express written consent.
14.2 Nothing on our website shall be construed as granting any licence or rights to use any of our intellectual property without our explicit prior written permission.
14.3 All rights not expressly granted in these terms are reserved.
15.1 The information, documentation, products, and services available on our website are provided "as is" without any warranties of any kind, either express or implied.
15.2 We and our suppliers expressly disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.
15.3 Our website may contain inaccuracies or outdated information and may be changed or updated at any time without notice. Your use of the website is entirely at your own risk.
15.4 You agree to indemnify and hold us harmless from any claims arising out of your use of the website, and not to bring any legal action against us relating to your use of the site.
15.5 Under no circumstances shall we be liable for any direct, indirect, incidental, special, or consequential damages—including but not limited to loss of profits, revenue, data, or usage—arising from your access to or use of our website, whether in contract or tort.
16.1 These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
16.2 We operate and control our website from within England. While it may be accessed from other countries, by doing so, you agree that the laws of the United Kingdom—without regard to conflict of law principles—shall apply to all matters relating to your access to and use of the site.
16.3 You and we agree to submit to the non-exclusive jurisdiction of the courts of the United Kingdom for the resolution of any disputes arising in connection with these terms and conditions or your use of our website or services.
16.4 If you access our website from outside the United Kingdom, you do so voluntarily and are responsible for complying with any applicable local laws.
Our Contact Information:
Web: https://www.premiercars.cab
Email: [email protected]
Phone: +44 1892 535 535
Version 1.2 June 2025